Refund policy

Orders are eligible for return within 14-days of delivery. 

To be eligible for a return, your item must be in like-new condition. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@aloaudio.com. Please note that returns will need to be sent to the following address: 

ALO Audio 

2400 SE Ankeny St

Portland, OR 97214

Orders within the US will receive a return shipping label,

If your return is accepted, orders within the US will receive a return shipping label. Items sent back to us without first requesting a return will not be accepted.

 For return requests, or any other inquiries, please contact us at support@aloaudio.com

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aloaudio.com.